I booked what seemed to be a clean and decent apartment through Airbnb – not a cheap place, but one at a normal, fair price. After two days, we discovered small bugs in the bed. On the third day, after a quick Google search, it became clear: bedbugs.We immediately informed the host. Our vacation was ruined – we simply couldn’t continue. We also contacted Airbnb support right away, reporting an active bedbug infestation. The result? A small refund for the affected stay – but all other costs were left entirely up to us.I brought the bedbugs back home with me and had to hire a professional exterminator, which cost over €500. On top of that, I tried countless anti-bedbug treatments while waiting for the exterminator appointment. I had to pay for all of this myself. Airbnb only covers a small amount for laundry – that’s it. They won’t take responsibility for anything else.I had never dealt with bedbugs before and was completely overwhelmed. Airbnb later claimed that I should’ve undressed outside and sealed everything immediately for cleaning – but they never gave me any of this advice, not even when I first reported the issue. We were left to deal with it all on our own.Airbnb provides no hygiene guarantee and takes no real responsibility for the hosts on their platform.No support. No solution. No proper communication. Just psychological and logistical stress – all at your own expense.I trusted Airbnb – and was deeply disappointed.Never again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.