I bought an iPhone 11 with the status "very good". They've sent one with big scratches on the display. On request to offer a solution via email, they offered 15€ discount or send it back. But it was a Xmas gift for my daughter. Waiting for a new phone is unacceptable. I do not even dare to ask to get an exchange. This company is not recommendable. I will never buy anything else there.
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