I reached the gold 2 level with them... I practically didn't win a penny for those 2 years, but I was a sucker and I trusted them all the time until suddenly when I tried to make a bigger withdrawal, it turned out that on my profile There is no withdrawal option, the button is missing. I wrote for two days to have it restored. Only then did the problems begin. They kept returning funds to my casino account. Very deceitfully during the game, for example.I was told that the casino account was tied to a different country than my bank. I was required to provide documents confirming my place of residence. After delivering them. Certificates of why I moved (of course I delivered the same ones as when I registered) when I was getting mad that they clearly did not understand the problem They threatened to deactivate the account. When I finally thought they realized it was their fault (I provided all the documents.) I got a message that according to their policy they had to deactivate My account. I put over 500 deposits in this casino. That's how I won a deposit dump of 20,000 coins that I cashed in and didn't win anything. I was devastated. I seriously let myself be fooled. 500 deposits. That wasn't Minimum deposit. And when trying to withdraw 800 euros. They deactivated my account because they no longer matched my bank account with the country to which My game account is assigned. They did everything they could to make me lose patience. But I guess it didn't work because they officially deactivated my account Dear Piotr,We thank you for the provided documents.We have carefully reviewed your request and we regret to inform you that we are unable to update the country of your account as it is against our policies. Based on our Terms and Conditions, we will have to deactivate your account with us.We apologize for the inconveniences caused and appreciate your understanding in this matter. The response to my review is excellent After two years, they apologize that their verification process does not suit me.AFTER TWO YEARS THEY APOLOGIZE FOR THE REGISTRATION PROCESS. Two years of use, the loyalty program is almost at full capacity.
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