Absolutely Disgusting Customer service I order two pairs on mens board shorts on Billabong Australia website a week ago 2025. While I was ordering it come up saying you have received a free duffel bag as spent over $150 would you like this yes or no...? It's a great bag. I clicked yes it was put on the order I got to pay section it said discount. Put in 10% code and paid then checked email 📧 for receipt only to find NO free bag. So contacted Billabong Australia 🇦🇺 Customer service. This agent used excuses saying that I never added the free bag making out like I was lying so as a courtesy. I will send out the bag. Well mate I as entitled ✔️ to the bag as a courtesy are you serious. Mind you this oder was done on the same day. Bag turns up yesterday 6th March 2025. But no shorts disgusting and customer service uses the excess well your order maybe delayed due to cyclone Alfred at the moment thanks for your understanding. Wish I could of given a zero stars. Supported Billabong for years as a young surfer only to cop this rubbish at 56 yrs old. Shameful & an absolute joke...Time to change brands you lost a very loyal customer....😡🤬
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Billabong International Limited is a surf company, primarily a clothing retailer that also produces accessories, like watches and backpacks and skateboard and snowboard products under other brand-names.