My husband and I booked a round trip flight in August for our trip in October. We were charged $850. When we called American Airlines a week before our trip we were informed that CheapFlights canceled our flight. They never informed us! After MULTIPLE calls we someone finally answered and said there was a mistake and sent a link to a company called Affirm to verify our identifies with pictures of our drivers licenses and a selfie of our faces. Then they charged us an additional $170 which they said would be refunded after our flight. They said we'd receive a new confirmation in 24 hours which we never did. So we canceled the flight with them demanded a refund and booked a flight through the airlines. A few days later we received an email stating we were being charged $692 for a loan through Affirm that we never took out! CheapFlights has not refunded our money. DO NOT USE THIS COMPANY!!
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