Review Time
Ordered a fly zapper , it arrived without the ON switch installed on the body of the equipment. [ like having a light in your room but no switch to switch it on]Customer Service wanted to charge me to send a replacement!!!! My reply to them wasn't answered so its going in the BIN.AVOID this company and save your money.
As with other reviewers, this company must be a complete scam. Poor product with no support. I didn't try bottoms but top looks awful. No customer service, just keep getting an automated reply that my email has been replied. My email request was not replied. No information on returns/refund. Additional comment 20.06.25The company eventually did make contact and were very polite. They indicated it would be to expensive to return items for a full refund without informing of costs but offered me a partial refund of £10 which i have received and to keep the tops. I modified one top to add more support and close gaps to make appearance acceptable and donated the other to charity. I will increase my experience from 1 star to 2 stars and amended title.
Item received in around 10 days from order. However, requesting a return address has been a disaster. Like another review they simply do not reply to your e mail and send a message to say they have. I have sent at least 6 messages and all have been ignored. They also ask NOT to put a bad review about them on Facebook. AVOID !!!
Actually don't bother ordering from this company.1. Sizing isn't true UK sizing.2. I asked if I could return my items due to sizing and was told if I paid another £30 they would send me a different size and I was just to sell my unwanted items. I informed them that I would like to just going ahead and return my items. They never replied after endless emails. I also put in a complaint to Klarna and they were no help.I ended up having to pay for the items even though I didn't want them, and now I've been left with clothing that doesn't fit.
Absolute scandal of a company. Like the other reviewers I had to return my items and have been completely ignored. I've emailed 5 times and get an automated text back saying they have received it and nothing else. Absolutely no chance of returning the items or getting my money back. AVOID AT ALL COSTS!!
Ordered two bikinis, unfortunately one of them didn’t fit so I contacted chic outlets to ask to return it, I did get a response & was advised they would send out a different size if I wanted, I asked if I could have another colour of the other bikini as it was a much better fit. I never got a response or a replacement, I have tried to contact them again but no response, I actually like their products but unfortunately their customer service is non existent, so don’t waste your time or money, there are plenty of great companies to order from
I've just received my swimsuits and they are just as described and very well made. On the basis of this I have just placed another order. I use PayPal as a precaution as I do not have a credit card and wanted some protection. I have marked down one star because they took longer to arrive than expected.
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