Since December 28, I have been reaching out to the company daily, only to encounter automated systems and leave messages. Despite making numerous calls and sending emails to their support team, my issue was only escalated and resolved today. I’ve requested a return label through both email and phone because the product has been in an ice pack for six days, which raises my concerns. Additionally, I disputed a charge from six months ago and have not received any response about that either. Given this disappointing customer service experience, I would recommend avoiding this company.
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