AVOID BUYING FROM THEM.This company is an utter disgrace. I wish I had seen the reviews before placing my order for a jumpsuit. It arrived later than expected and it was too small. The sizings are inaccurate and the quality is poor.More importantly they refuse a full refund ! They offer a 50% of the value credit note. This is wholly inadequate because you couldn’t then buy anything for that amount without adding more money to it. In addition you couldn’t guarantee it would be fit for purpose. This is where I would question whether this is in fact a scam or a racket by the company. They say the reason for them not providing the full refund is because the item is in the sale. They refer to their scant refund policy! There are a lot of items in the sale! They say their policy is not to refund if the item is in the sale however they do not highlight this on purchase, instead they emphasis the ‘ 30 day hassle free returns’. They are deliberately misleading on all levels and should be challenged on their practices. Additional comment- following the company’s reply to my feedback I feel compelled to add that I responded to them. They offered for me a link to return the item( which previously had not been provided) however this was fruitless because it again does not offer the option of a full refund and only a credit note. Again sighting the fact that it is a sale item! ( please see my feedback earlier on the fact that I was not alerted to the fact that as a sale item I was not eligible for a refund) The communication from the company seems either automatic ( robotic) or ai generated. I do not get the impression that I am communicating with a real person. I do get the impression that this is their standard responses and their standard practice with customers who are dissatisfied.
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