I planned and paid holiday to the Maldives and UAE with Emirates Holidays London before Covid and unfortunately my holiday was cancelled due to the Covid. I wanted to give a go again and contacted Emirates Holidays through an email to give me a quote price for exactly the same holiday ... several times .. no response. Well, actually I got every time an assuring email that someone will contact me ... "Dear Valued Customer,Thank you for contacting Emirates Holidays, we have received your email and one of our team will respond as quickly as possible.Due to the COVID-19 pandemic, we are currently experiencing an unprecedented volume of emails, calls and messages into our team. One of our team will be in contact with you in the next 14 days.In the meantime, you can find the answer to our most frequently asked questions on our website by visiting, xxxxxxxxxxxxxxxxxxxx.Thank you for your continued patienceEmirates Holidays"I called to the office and have been promised that someone will contact me .. never happened. I sent complain to headquarter to the UAE and no respond as well. Since the Covid time, everyone works from home and that also reflects on the level of service. I am very disappointed with this company. Please stay away!
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