They dont treat everyone same, I wanted to change my flight dates and I can see online there were many flights available for the dates I wanted to change for when I called Emirates and told them I dont mind paying amendment fee but they code me higher price for the tickets which was cheaper on their website when I ask why I have been charging more they said the rule is different for existing customer. So buy new tickets in normal price but if you changing your tickets then you pay more plus the amendment fee. I dont know if its discrimination or what but is very unfair not treating everyone same.My call was transferred to INDIA call center where agents are very rude unprofessional and racist I would say her name was ALISHA. She argued with me for an hour on the policy for UK residents for traveling on family emergency. She kept saying she knows everything and when I asked her can speak to ur supervisor/manager as their is misunderstanding of Emirates terms and conditions for UK, she wont transfer my call and keep saying "I know I'm right you dont need to speak to anyone as I said ma'am so I will not transfer the call to anyone as I know what Im saying and I know my job" I find this whole experience very disturbing and very disappointed in Emirates. Qatar, Qantus, saudi and specially BA have much better customer service agents and they treat all the customers equal and fair by not charging more, the prices are equal to everyone new or existing customer.
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