Disappointed, really unprofessional staff.Me and my wife booked a flight to Indonesia for our 10th anniversary. We checked the requirements for albanian citizens prior to the trip to make sure we were prepared. On Emirates website (requirements-by-destination) Albanians dont need a visa to enter Indonesia. On the day of the flight, the emirates staff boarded us on the plane without checking our documents. When we reached there, the Indonesian customs officers did not let us get visas on arrival, they told us we needed visas before going there. They turned us back to Dubai on the same flight. When we contacted the customer affairs they blamed Batik air which was just our connecting flight from Jakarta to Bali. Isnt that such a nonsense, joke, laughable answer?
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