Worst package holiday company ever story on this nightmare holiday we had to endure due to last minute. package holiday I paid for was not the one we expected we arrived at mirage bay resort at 11 pm on the 17th of November into a hectic reception full of people shouting and complaining that this hotel resort was not acceptable we were told everything would be fine so we were told to go to the first room available it was a absolute dump and the balcony door wouldn’t lock I went back to reception and told the staff this was unacceptable but was assured that this was ok and we would be moved rooms the day after the staff were very aggressive and angry I insisted that we couldn’t stay in this room because we wouldn’t sleep in fear of someone entering the balcony door as we were on the ground floor eventually after 30 minutes of debating the manager agreed to move rooms to one that would lock we arrived at the next room and was forced to sign a declaration saying that we had agreed to stay in this said room which was just as bad the balcony door on this room had been permanently screwed shut which was a fire hazard as there was only one point of entry and egress we were far from happy an felt intimidated by angry staff we were tired after traveling all day and just needed some sleep so we tried to get some sleep which was impossible due to the beds being so uncomfortable and dirty so I waited till morning and headed back to reception to raise concerns on the second room on doing so took some pictures of the room and some of the hellish surroundings of this 4 star resort this turned out to be to be a big mistake I was approached my angry members of staff telling me not to take pictures of the rubbish and the dirty grounds I felt like I was going to be attacked so I headed back to the second room in fear and contacted many of your agents we my concerns only to be told to go back to reception and complain I was not willing to risk my or my partners safety in this hellhole so I ask your agent to be moved asap to be told again send photo evidence which I did and go to reception and complain at this point we didn’t fell safe at all i told your agent to just move us hotel if possible your agent must have contacted the hotel reception to come and get us out of the room and demand that we go to reception so the hotel staff kept coming banging on the door aggressively demanding that we go to reception which I declined seven times and eventually they sent a German lady that was less angry suggesting that we pack our bags and get out asap or have a look at another room and offered alcart menu to be delivered to the room so we didn’t have to leave the room i felt I had no option at this point as we were in fear for our lives I was forced to take another room that was considered an upgrade and called the best room in the hotel but just as bad as the others except the balcony door worked I felt intimidated and forced to sign another declaration saying I accept a very good room I did this under duress so I contacted you agent to say that we had been moved rooms to be told that the case would now be closed we were very upset and unhappy by the way we had been treated be the mirage bay resort staff and the lastminute. be felt we had no other option but to stay at this **** hole so proceeded to try and enjoy the rest of the 9 nights left of the package holiday we never ate at the restaurants at the mirage bay as it looked disgusting and dirty we talked to many guests that agreed that this resort was the worst place the have ever visited luckily we were near the gatehouse of the resort so we could order food and fresh vegetables to the gatehouse to be collected hastily before being approached by the angry staff all in all the was the worst package holiday ever I will be sending a complaint to trading standards the way I was treated and the shambles of the package holiday I was sold by lastminute felt the whole holiday was a scam and should be taken off the your . before someone gets seriously hurt by these people at mirage bay resort
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