It has been one month since a repair service technician came to review our claim and report back to Mulberry. Since then I have heard nothing from Mulberry regarding a resolution of our claim, despite several followup emails and claims chats submitted to the company. There is no phone number to call and they are not responding to my messages or providing any followup communication. At this point I am going to report them to the BBB as a fraudulent company and also reach back out to Apt2B who advertised their services to us and report their inaction as well. I will update my review should matters change.
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