Returned an item, got an email to say my return has been received and will be processed within seven days. Fast forward three weeks, and still no refund. I’ve emailed them three times to chase it and had no reply. I’ve also messaged on Instagram, which has been ignored. I’ve shopped there for years and years and never had an issue, but from reading recent reviews, there’s obviously something going on. I’ve had to go via my bank to apply for a chargeback. It’s a bit of a faff - you have to provide lots of evidence and go through a big questionnaire, but I would advise everybody else to do the same if you’re in my situation because they’re clearly not going to bother giving anybody their refund off their own back. Absolutely crazy that they can just brazenly break the law like this and treat customers so badly.
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Online lifestyle destination offering a worldwide curated selection of mens clothing, womens clothing and homeware.
