Fraud/scam. Requested a refund back in 2022 and was advised against it by one of their employees- told me they can freeze my account until I am happy to proceed but they cannot refund me. Recently reached out asking about the refund and I keep receiving the same email. My case is not eligible for refund as per section12.4 of the terms of use.The newest excuse: “Nevertheless, UIS Canada carefully considers and honors some refund requests. Under specific circumstances, e.g.: (a) the applicant has undertaken to provide all the requested documentation and necessary information and (b) no investment of Great North Visa`s manpower hours was dedicated to your file and (c) a short period of time elapsed from the payment and your refund request. ”FYI- I requested the refund since NO manpower was invested into my case and I believe the refund was requested in a timely manner.Apparently they try to contact you to resolve the matter but couldn’t reach you, which is a lie cause I never received any notification of a missed call. And they take up to a month to respond on emails.
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