I recently rented a vehicle from Hertz in Spain through my company, and was shocked to be charged over €200 upon return for a small scratch on an alloy wheel.According to Hertz’s own rental terms, alloy wheel scratches are only chargeable if they exceed 10mm. The photo provided contains no measurement or scale, making it impossible to verify the actual size. Despite this lack of evidence, they still issued a full damage charge.To make matters worse, the report falsely states that I “accepted responsibility” for the damage. That is absolutely not true. I was never given the chance to review or dispute the damage and never signed anything confirming liability.On top of that, I was accused of not refueling, even though I only drove 40 km and presented a fuel receipt proving I had filled the tank (3.29 liters). The employee insisted the tank wasn’t full, which made no sense and seemed like a clear attempt to apply further unjustified charges.It truly felt like the staff were actively looking for any excuse to charge extra. This is dishonest behavior and unacceptable from a company that claims to value transparency.I have already reported this experience to my company and am considering advising that we no longer use Hertz for business rentals. What should have been a simple rental became a frustrating and unfair experience.I do not recommend Hertz. Unfounded charges, misleading documentation, and poor customer service.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more