I booked a car online with Hertz Seville for a total price of €109, including all fees, such as the cross-border charge which I selected during the reservation process.Upon arrival, I was given a similar vehicle, and a €310 deposit was held on my card — which I understood and accepted.However, the final invoice exceeded €170, and included: • A base rate increased to €119 instead of €109 • An unexplained local surcharge of €16 • €31 VAT applied to unexpected chargesWhen I contacted customer service, I was told that “prices may change upon return” — which goes completely against the agreement I signed online.To this day, I’m still waiting for a refund of the overcharges and a correction of the invoice. No proper justification has been given.I strongly advise against renting from Hertz Seville. The lack of transparency and post-rental surprise charges make it a frustrating and disappointing experience.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more