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Terrible experience with Angi leads

I had a very negative experience with Angi Leads that I feel compelled to share.I was contacted by one of their representatives about a package priced at $287.99 per year, plus additional charges for leads. The representative was courteous and assured me that I could cancel the service at any time for a full refund if I wasn’t satisfied. Unfortunately, this promise turned out to be completely false.Just three days into the service, I decided to cancel due to my dissatisfaction. When I called, I was told that while the service would be canceled, the annual fee was non-refundable contradicting the initial assurances I received. Even worse, the cancellation was never processed, leaving my account active. As a result, I continued to be charged for leads regardless of whether I used them.As a landscaping business owner, I quickly realized that the cost per lead was disproportionate to the value I could derive from them. For small jobs worth $50–$80, being charged $21–$60 per lead (even for leads I didn't use) meant I was effectively working for free after accounting for expenses like equipment and fuel.When I attempted to resolve the issue with another call, I was met with further misinformation and dismissive behavior. The original representative who made the misleading promise is now unreachable. Additionally, I encountered unprofessional and condescending attitudes from their personnel, which only added to my frustration.Based on my experience, I strongly advise anyone considering Angi Leads to proceed with caution. The promises made during the sales process do not align with their actual service and customer support practices.

Date of experience: Feb 10, 2025