hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
michelle.waters
A huge Hotel Chocolat fan but what has happened to your chocolate flakes?

A huge Hotel Chocolat fan, it’s been a joy to see local stores opening up. Today we went to our Longbridge shop and had 3 Black Forest Gateau Velvetiers. When tasting, they were bland and tasteless, nothing like the sachets I have at home. I asked the lady to add some flakes but all she could do was re-make the same. What has happened to your gorgeous flavours? A very disappointing experience.

1
Date of experience: Oct 23, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More