Pleasant chocolate but awful customer service.I ordered an Easter Egg for my Daughter and Son in law paying extra for Saturday delivery. It was delivered on the Wednesday before! I complained and was told they understood it was annoying for this to happen but basically that was it. No offer to refund the extra paid.If you pay extra for a service they should provide that service, not do what they want and say "Oh Well". I also ordered 3 expensive eggs for delivery to me. They sent it with Amazon who without ringing the doorbell left c£100 of chocolate eggs on my doorstep and drove off. I told Hotel Chocolat about this and they said they used whichever delivery service was available and that in future I should nominate a safe place for them to leave parcels. A) I don't have a safe place out of weather issues, B) I was in so a safe place was not needed, just a ring on the bell.Their response to me seemed to suggest that I should organise my life to fit in with their unsatisfactory deliver methods.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
