Pleasant chocolate but awful customer service.I ordered an Easter Egg for my Daughter and Son in law paying extra for Saturday delivery. It was delivered on the Wednesday before! I complained and was told they understood it was annoying for this to happen but basically that was it. No offer to refund the extra paid.If you pay extra for a service they should provide that service, not do what they want and say "Oh Well". I also ordered 3 expensive eggs for delivery to me. They sent it with Amazon who without ringing the doorbell left c£100 of chocolate eggs on my doorstep and drove off. I told Hotel Chocolat about this and they said they used whichever delivery service was available and that in future I should nominate a safe place for them to leave parcels. A) I don't have a safe place out of weather issues, B) I was in so a safe place was not needed, just a ring on the bell.Their response to me seemed to suggest that I should organise my life to fit in with their unsatisfactory deliver methods.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.