I bought two pairs of jeans. The shipping was fast and I had my order within a week. The material was nice and the colours were great but both jeans had crooked leg seams - something that any competent quality control team would have caught. That 2/2 items in my order were defective suggests they were deliberately trying to offload their defects on their customers. I initially emailed them November 2, asking for an exchange. I got an automated support ticket emailed back to me but no response from customer service. I emailed again on November 6, again advising them of the defect, attached photos, and requested an exchange, giving them a deadline of November 12 to respond. Again I got an automated support ticket response but no reply from customer service. I found my way back to their site where they have a link to "return label" under their "service" menu in the home page footer. Using this automated tool I selected "defect" as the return reason, stuck "defect" labels that I printed out to the jeans where the defects were with packing tape, and generated a return label. I can only assume the unresponsiveness is meant to discourage returns, but all it really does is discourage purchases. Given their unresponsiveness to customer messages it remains to be seen whether they will refund me for the jeans or if they'll just take them back and conveniently "forget" to do so. If they can't respond to a simple email, I have to assume their accounting department is equally incompetent. All I can say is that I'll be watching my credit card statements closely and keep my finger on the "chargeback" trigger should it become necessary. I don't know how a business that operates in this manner survives. It shouldn't.
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With its brands BOSS and HUGO, HUGO BOSS covers all the main fashion areas for women and men. Shoes and accessories, fragrances, glasses and watches, complete the collections. Commitment to sponsoring sporting and cultural events round off its communication.
