Ordered a jacket online, the wrong one was delivered. Sent it back via UPS. Hugo app says they’ve received the returned item on 9 April. It’s the 20th April and I’ve still not received my money back. You would expect major retail names to have return process perfect because it questions your commitment to a brand. I am going off you Hugo Boss! I am in the UK.Update: I went to the Guildford store and spoke to the manager. He was helpful and said he’d call customer service which he did and left me a voice mail. Update: got my money back after I called my bank and told them what had happened and they refunded me. Give this a go if you ordered online and didn’t get what you ordered.
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With its brands BOSS and HUGO, HUGO BOSS covers all the main fashion areas for women and men. Shoes and accessories, fragrances, glasses and watches, complete the collections. Commitment to sponsoring sporting and cultural events round off its communication.
