I bought a Lund Pro Black from the Kapten & Son online store. After 1.5 years, my chest buckle is broken. I went to the store in Berlin and ask for some support. They told me that since the chest buckle is fixed, they can provide a new backpack for me. However, when I told them that I bought the product from the online store, they responded to me that if that's the case, they can not help me at all. Afterwards, I contacted online support and they send me a new chest buckle. I think sending a spare part which can not be changed by the end user is ridiculous. They suggested me to find a tailor. I was not expecting store and online store to handle customer complaints in such a way. The brands with the similar price point is offering lifetime warranty and Kapten & Son is offering me a tailor. I won't be shopping from the brand again unfortunately.
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
