I used this company many times. It used to be good but I had issues twice now. Once in Dominican Republic when we arrived I was told our hotel wasn’t paid. Luckily that was sorted quickly. The second time was a really terrible experience. We arrived in Egypt and we were told our hotel wasn’t paid again. As it was late we were told to pay at least for 1 night and hopefully it will be ok by the morning. In the morning we were told to pay for the rest of our stay as the booking was still unpaid. I asked my daughter to help and call them as I find it hard to communicate in English over the phone. My daughter said she had very unprofessional guy answer the phone that didn’t try to help her at all. She explained the situation and asked him to at least to call us back. No one called us back. Luckily the hotel manager saw my wife in distress and stepped in to help us. The hotel staff was amazing and said we can stay and they will reach out and try to sort out the payment. I would go back to Egypt and definitely stay at the same hotel but would never again book through Love Holidays. Terrible customer service or rather non existent. I have already booked another holiday before this ordeal and I do hope I can cancel the latest trip and save myself from worry!
Claim your business profile now and gain access to all features and respond to customer reviews.
At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
Frequently Asked Questions - https://www.loveholidays.com/faq/See more
