As the CEO and founder of MYGERMANY we'd like to ask Christian Schmalisch to comment on the weak response we've received from his company, the very company that he founded.After a full 10 days with no shipping updates MYGERMANY have been utterly useless and totally incompetent. They NEVER answer the phone and, at best, will reply to emails once, maybe twice and then thats it, you're done with you and seemingly refuse to deal with your issue any more.Trying to get through to DHL Paket directly is made impossible by their decision not to deal with non-account holders. So, on that basis, we have no choice but to rely on MYGERMANY, the company we put our faith in, to deal with DHL directly. To-date they have failed and ask if they're happy to be measured by their failures or successes?Why can just one person at MYGERMANY not take this matter up on our behalf? Why is it deemed the better option to ignore disgruntled customers than help them?None of MYGERMANY's actions make any sense so take our advice, walk on and try another more professional company who might be willing to answer their telephone and quickly deal with your problem.Our rating 0/10 - waste of time, effort and money
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myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
