Review Time
Scam do not order here! I ordered a lamp from this company, which was shipped from China even though the website gave the impression it was based in Amsterdam. The quality of the product is very poor and absolutely not what I expected. On top of that, the customer service has been unhelpful and unresponsive. Their return policy is unclear and not customer-friendly, making it almost impossible to get a proper solution.I would not recommend ordering from this company the product quality is disappointing, the service is unreliable, and the whole experience feels misleading.
Not only does this company have a range of beautiful and unusual lights, I have been very impressed with my interactions with Mysalights. I had a query to which I received an instant and personal (definitely not AI!) and friendly response. There was a genuine concern to make sure I was a happy customer and it was followed up in a very nice manner It is rare to get that level of customer service online. I would highly recommend.
Do not buy anything from this website! I’d already seen similar complaints on Trustpilot but still decided to give them a chance—what a huge mistake. They sent me damaged goods that looked nothing like what was advertised. When I complained, they offered to exchange it with a different lamp. However i’m not interested in owning anything from this website. I want my money back and they refuse to cover the return costs of their faulty item!!! This is a complete scam!!! Never again—I’m absolutely appalled.
We ordered a bunch of lights from Mysalights. I did not open it right away as we just moved in and was busy. After a couple of weeks I finally opened the boxes to discover one of the lights was broken. The policy was that it has to be replaced within 7 days. I was way past that but still I reached out and explained my situation and the customer service was helpful. Jasmine was exceptional and replaced it.
The site is at best misleading, at worst a total scam. The products are NOT made in Europe and are basically from Temu / Shein but with a huge mark-up. Poor quality Chinese made products, nicely photographed. Customer service is polite but the returns process involved sending the item to the Netherlands, at the buyers expense with no input about how to avoid import fees. AVOID.
SCAM!!! No refund provided ongoing from August ‘25 for poor quality goods. Beware! Ordered 2 marshmallow pink ceiling lights, they arrived , thin wires, no connectors or instructions. Returns process is a farce , several emails including pictures and main concerns and a customer service advisor giving my electrician instructions on how to use different wiring to the one provided to fit before I eventually got a returns address. Followed the address and instructions provided to return at a cost of 69 pounds to me and the lights arrived in Netherlands but now supposedly on way back to me???? DO NOT USE unless you like throwing away money.
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