Everything went well with ordering and shipping. I purchased just before Christmas and the ordering process was easy. I got my product before Christmas, which was also great, since it was a gift for my wife who often has lower back pain. The idea of the product itself is great...but it did under-perform for my wife. She wasn't happy with the products massage strength or battery life. Again, this product is probably awesome for minor lower back pain but just didn't work for my wife.
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