Review Time
I purchased the NordicTrack 2450 with high hopes, but it’s been nothing but a disappointment. Just 13 months after purchase (conveniently one month after the warranty expired), the iFit feature began disconnecting nearly every other use—completely unusable. Shortly after that, the treadmill started making a loud, awful noise that sounded like a broken bearing.I reached out to support twice about the iFit issue and got no response. Then I had to follow up three times regarding the mechanical issue before finally getting someone to talk to me. When I did manage to reach someone by phone, they initially offered to cover a technician visit. But just 30 minutes later, they rescinded that offer via email. Absolutely appalling customer service, especially for such an expensive piece of equipment.Save your money and steer clear. NordicTrack’s products and support are not worth the hassle.
iFIT makes it so easy to stay motivated. I love the scenic rows and trainer-led workouts—they make the time fly. It feels like I’m on an adventure instead of stuck in my garage. Perfect for moms who need a quick mental break too. iFit is easy to work with for troubleshooting, I have had only great experience with customer support.
The customer service is horrible. Every time you call be prepared to give them every piece of information about you and you treadmill, and your account. If you don’t have the right 35 make, model, year and other numbers they won’t help. Then they’ll charge you a 500% markup.
This machine is helpful in achieving my fitness goals and is a perfect machine to use for a full body workout because you can engage your upper body and lower body all at once! The machine is well built and operates quietly. The ifit workout membership is worth it because it has guided workouts that are easy to follow.The elliptical has a nice sized touch screen with a built in fan. This review was written as an incentive.
Alecia provided absolutely phenomenal customer service throughout the entire process of getting my rower. She was responsive, knowledgeable, and made everything smooth from start to finish. Her kindness and attention to detail truly made the experience exceptional
I have an X32I treadmill. Treadmill actually is decent. However the treadmill is only 3 years old and isn’t eligible for the new apps feature to have Netflix. I think that is ridiculous after the amount I’ve spent on the treadmill and the IFIT membership.
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