Review Time
I have an incredibly picky eater in my 10 month old goldendoodle! I’ve tried store bought kibble and wet food from multiple sources to no avail, upgraded to Farmer’s Dog, then Pet’s Table. Customer Service with Farmer’s was acceptable but Pet’s Table was atrocious! They literally acted like they could care less about my puppies dilemma! Then I contacted Ollie!!! My experience was wonderful! I was lucky enough to be chatting with Megan and I can honestly say I have never had such a positive customer service experience, ever! Megan was so attentive my plight, made recommendations, answered each question I had thoroughly, exuding an apparent concern for my needs, and an exceptional product knowledge that sold me on Ollie with no hesitation!
Tucker LOVES his food and every time I have given him some he instantly eats it ALL He hated the other online name brand fresh dog food that I ordered for him.I would put it out for him and He would smell it and then walk away and wouldn’t eat it for a long time. Totally different experience with Ollie fresh dog food very pleased.
Had an issue with my dogs food being delayed due to bad weather. It was delivered on a day I was out of town and it ended up defrosting and was not edible. I contacted Ollie and they resent the food with no hassle or extra cost. Great company! My dogs love their food!
I have been using Ollie for quite a bit as I have foster dogs as well as my own. I embarked my three pups and all have warning of copper toxosis. Ollie has copper in the food. Still waiting to hear from the vets but I’m moving on to a no copper diet.Not only that, I received two giant boxes of food yesterday. One was for an account that we were using. The second account was from an email that I never had or has no account on Ollie. Instead, the customer rep just literally changed the non recognizable email to one of my email accounts. I had no forewarning the food was coming bc I do not have access to that email account. The email wasn’t even registered on Ollie. We were charged $400 for the 2 shipments and no sorry, no offer for reimbursement for this phantom account. I’m done with Ollie both for food concerns and terrible customer service.Going back to making homemade just food for dogs. At least, I know what goes in it.
Izzy our pup unfortunately won’t touch Ollie’s dog food. She looks at it and turns her head. She did have some when first received and since then won’t go near it if it’s served. I tried putting cheese toppings on the food but still no luck. I now have all these frozen packets and don’t know what to do with them given they’re taking up a lot of space in our freezer. Disappointed 😞
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Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog. See more
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