OnTrac, following a pattern of behavior that is all over these reviews, lied, claiming to have delivered a package that they did not. I am convinced their delivery person stole it, as I have proof no one came to our door when they allege they delivered it. Customer service claims they conducted an investigation, but I’m sure asking the thief if they stole the package yields excellent results. Ulta is sending a replacement but it’s also going out with OnTrac so time will tell if I receive it. This company needs to be shut down.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.