I ordered matching Christmas onesies for my son and myself. I received an update that the items were shipped. For an entire week, I eagerly monitored the tracking, only to see that my package was delayed. It remained at a nearby facility for five days, and eventually, the tracking stated it was delivered. However, I can confirm no package arrived, as my video doorbell recorded continuously. I reached out to the shipping service, and they created a ticket for me. I contacted customer support, and they advised me to call back in 48 hours. Today, I received an update stating my package was marked as delivered and that I should reach out again. When I called, the representative informed me that they could not send me new items as they were out of stock. Frustrated, I requested a refund, only to be told to check back in 24-48 hours to see if my refund request would be processed. What does it mean to call back to see if my refund will be approved? I've never shopped with this company before, spent $55, and now I have no refund, have to wait again, and no onesies for Christmas. I also placed an order elsewhere, and the same shipping service was used. My pots and pans were delayed for about a week, and then marked as delivered, but I never received them either. This shipping service seems unreliable, and I would hesitate to use them again. Packages often go missing, and they falsely claim deliveries when no one even appears at my door. It feels like they might be stealing gifts as well.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.