This is the most frustrating shipping service I've encountered. They continuously update the status to indicate that my package is on the way, but somehow it got lost. I suspect someone at the facility might have taken it after seeing the reviews. Additionally, there's no customer service phone number available; communication is only through chat. The agents are quite rude and often disconnect when you ask about your package's whereabouts. I had hoped to rely on the service to deliver a Christmas present for my daughter, but they opted to use this unreliable shipping method. I'm uncertain if I will make future purchases.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.