Review Time
I have dealt with Panik-Design over the last 10-12 years and have always received first class service. I recently purchased a Menu salt & pepper mill and was so delighted with it that I have now bought the same set for my son and daughter-in-law. Thanks for your great customer service.
Very very bad customer services! Very bad attitude! bought a storm lamp £150!! mind! Seals where broken when we came to use it! This is a Storm Lamp and should last years to come! They NEVER refunded me! Excuse last one! Yet was still on sale! Not even a good will gesture! And their email was so condescending and insulting!
Lead time on order said 3 weeks. No response to email chasing. Order finally came after 4 weeks. Turns out, it wasn't needed afterall, but their t's and c's are hidden. They only accept refunds if you return in 7 days, unlike most major retailers who offer a month. Usually like shopping with smaller independents, but will be going back to more trustworthy sites in the future.
A couple of years ago, I purchased a couple of skull candle holders, when they arrived one of them had a small blemish, Panik said no problem, and they promptly changed it with no hassle, I’ve been buying from them ever since, great service, well done.
If there is a delay on an order you expect a company to update the customer about that delay and give options. That is not what this company does, this company doesn't send any update or apology. I sent several emails in where I kindly asked about the status myself, sadly without any response. I don't think that is customer friendly.
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Panik Design is the UK’s largest independent stockist of contemporary design furnishings. Established in 2001, we are a licensed retailer of over 100 brands including the infamous Alessi, Kartell, Driade, Flos, Vipp and Qeeboo. Our showroom, office and warehouse is based in Milton Keynes, 55 miles north of London. We showcase some of the world’s most iconic items of designer furniture, lighting, and accessories. Our pieces are sold to Film, TV, Sports, Music, and Hospitality as well as the general public. Orders are placed online and can be seen in our showroom, which is a wonderland of design dreams made into reality. Come and visit us and become part of the outrageous world of contemporary style!See more
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