Worst airport meet and greet parking service. AVOID+++++.I wish I had read the reviews prior to booking but it was too late once I dropped my vehicle and was met with terrible service by a man who collected the car from the agreed area. After calling me 4 times to ask where I was AFTER I had told them it would be 20 minutes as they requested I spoke with a gentleman whose English and communication was so poor that I did not feel at all comfortable that this was actually a service I had arranged through a legitimate website. After handing over the keys the man asked me to validate and pay the ticket! I was slightly shocked given this has never been the case and this was part of the cost of the service. I paid and left the keys and through the airport went through the horror of reading the reviews. Upon arrival - our flight was delayed by exactly 1 hour - after collecting baggage I called the man who reported that I had not booked the correct time for collection and it was actually 1 hour prior to the original collection time, I told him this was not the case and that the flight was actually delayed and we waited for baggage before calling and surely the point of taking the flight information is that when flights are delayed they are checking and are aware this is the case. He then proceeds to tell me that I booked the return for 1 hour earlier than the paperwork states and that I should check the paperwork. I again checked the paperwork in my email and my time was correct, perhaps the gentleman on the phone did not know how to read 24 clock format. After waiting 30 minutes in the arrivals hall we were called to the short stay car park drop off area where the gentleman bringing my car back called to ask directions to the area of the car park despite it being their instructions!All in all a very despicably unprofessional and u pleasant service and one that I cannot fathom how Heathrow airport would allow to use via their airport parking comparison site.Avoid Express Parking Limited Heathrow/Parking Panda unless unnecessary airport stress is what you are looking for!
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