recently contacted PetScreening for clarification regarding my assistance animal documentation, including my dog and ESA birds.
Stephanie from support responded promptly and clearly explained that PetScreening functions as a third-party service working directly with the housing provider. She appropriately directed me to contact my leasing office for a determination regarding whether a profile is required for my caged birds, since that decision must come from the housing provider.
I also appreciated the transparent explanation of the review timeline for my dog’s assistance animal profile. The estimated 2–5 business day processing window, along with clarification about potential delays and expedited review procedures (if requested by the housing provider), was helpful and clearly communicated.
Overall, the response was professional, courteous, and informative. The support representative provided clear next steps and set appropriate expectations regarding the review process.
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