think very carefully before sending your polar device to their repairs dept. had a problem with my H10 sensor and was told that it needed to be replaced at a cost that worked out just cheaper than a new device. after paying they sent me a sensor without the strap. had to fight to get a new strap. after receiving the new sensor it had the exact same problem which was sorted out by updating the app on iOS 15. after communicating this to polar they basically just stuck to "your sensor was faulty".this was an app compatibility problem with the new ios15
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