Absolutely horrendous customer service. It’s impossible to get in touch with Pretty Little Thing through any of their customer service platforms — no replies, no support, nothing. I ordered a faux leather jacket and the material started peeling almost immediately. It’s clearly a faulty item, yet I can’t contact anyone to request a refund or replacement.I’ve been a loyal customer for a long time, but after this experience, I won’t be shopping with them again. Be warned — if you have any issue with your order, you’ll struggle to get any help at all.
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