Dear Proscenic Customer Support / Retail Distributor,I am writing to formally raise a complaint regarding the Proscenic M9 robot vacuum, which I purchased in South Africa. While the product itself performs adequately, the after-sales support and spare parts availability in this region are completely unacceptable.🚨 The core issues:The product was marketed and sold in South Africa, but spare parts (specifically the 2-in-1 dustbin and water tank) are not available locally through any official channel.Your official Proscenic online store does not ship to South Africa, despite listing the required parts as available.No local distributor or repair agent appears to carry the correct replacement parts — including even common wear-and-tear items.I have reached out and searched extensively, only to find vague "compatible" items for other models (like the M8 Pro), none guaranteed to work with the M9.⚠️ Why this matters:This is the equivalent of selling a smartphone without providing a compatible charger, screen replacement, or battery. Basic maintenance and part replacement is a consumer right, not an optional luxury. You are effectively selling a short-lifespan product with no path to long-term use, which borders on planned obsolescence.💥 This is not just poor customer service — it's a breach of consumer trust.Selling products in a market without establishing proper after-sales support or parts logistics is not only bad practice — it should be illegal. It puts the entire financial burden of maintenance on the customer and leaves us with an expensive device that becomes unusable once a single component fails.⚖️ What I expect:Clear confirmation of where and how I can purchase an official Proscenic M9 2-in-1 dustbin and water tank in South Africa.If unavailable locally, I request international shipping from your official site or a forwarded purchase solution, with full transparency on costs and delivery.If no solution is possible, I demand a formal acknowledgment of this support gap and request that you reconsider the ethical implications of continuing to sell unsupported devices in this region.Please treat this matter with urgency. I would appreciate a response within 7 days.Sincerely,
Claim your business profile now and gain access to all features and respond to customer reviews.
