Although this company has a strict refund criteria, I found the team sincere and supportive who advised me what document to submit to secure a full refund of our international flight tickets. Appreciate it. I would suggest everyone to go through their refund policy document first before submitting the application to avoid potential refusal. The best part was once the refund application was approved, I received the money within minutes in my bank account.
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Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me
