What an awful company! If I could give 0 stars I would. I had an emergency abdominal surgery a little over a week before the event. I provided a note from my surgeon indicating that I cannot attend the event. So much for a refundable ticket! They hid behind their 60 day window notice. This was something unplanned and unforeseen! It literally states in their terms and conditions “any reason for a refund must not have been foreseeable when you made the booking.” They even asked for an explanation for not notifying them within the 60 day window and they still denied my request! Absolutely shameful company!
Claim your business profile now and gain access to all features and respond to customer reviews.
Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me