My father has been hospitalized and in the ICU. I submitted the hospital admission documents along with pictures of him unconscious, even though I was not required to provide those. I thought this would be enough to validate my request for a refund. However, they demanded more documentation. I had to cancel my leisure trip, losing money on accommodation bookings, while these online travel agencies seem only interested in making profits without supporting passengers. I paid extra for peace of mind, not expecting to have to cancel my trip for such a serious reason, but I found no peace at all. I urgently need to cancel my tickets instead of waiting for a later departure.
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