I've been waiting for my payout for 15 days. The compliance team asked me to send my user ID via email for assistance, which I did, but I received no response. I made three deposits, including an $800 win that was cashed out on the 15th, but it was rejected. Even though I’m KYC verified and submitted all required documents, I’ve heard nothing back. The chat support confirmed receipt of my documents and has sent multiple tickets to compliance about the delay. I even played my $800 again, increasing it to $2160, but my cash-out was rejected again. Now my payout of $3000 has been pending since the 19th, with excuses about additional security checks. I feel let down and frustrated by this situation.
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