Review Time
If I could rate it a 0 I would but unfortunately, I can't. I rang because I was feeling down about my mental health and depressed and feeling suicidal. The lady that I spoke to just seemed as of she didn't care at all whilst I was speaking to her and she was just repeating herself by saying "oh" "hmm" etc the entire conversation I spoke to her for around 50 mins it just seems as if she wanted me off the phone. And she kept on whispering to her colleague. Eventually, I just ended up cutting the call because I was feeling worse. I think the staff needs to be more empathic I know they can't tell people what to do but they should have more empathy in their tones. Because they never know how it can effect someone.
The call handler showed a distinct lack of any formal training and just repeated that someone will be there for me to talk to if I ever feel like this again... how about addressing my current situation. It took a lot to call and very quickly I realised that it was a waste of time. More training required.
I was listened to about my concerns and worries. I was not interrupted, I was shown respect and kindness. I needed to talk to get some kind of order in my thoughts. I felt quite helpless at the beginning of the call but by the end of the telephone call I actually felt empowered. To have a person listen to me, without offering advice or telling me what to do was refreshing. I felt stronger emotionally and able to face the difficult situation ahead, better than if I had not rang the Samaritans. Thank you for helping me by listening to me, giving me your time and showing understanding of my concerns.
I don’t like being negative about a charity that’s supposed to help people but I rang Samaritans twice. Once when I was university and once recently when I felt really down and was close to hurting myself. On both occasions, I was given no help. I was asked to call someone else and when I explained how I felt the man on the other end told me ‘I don’t know why you feel like that. I don’t really know what to say.’ How is that helpful? It’s ridiculous that these people are supposed to care. Useless!
Was suici*al, Dr's never helped me years ago, finally decided let me try somewhere else... emailed them didn't get a reply for 3 days... it's been over a week and no check up. I'm ok now, i go through stages but I can see how this would affect others.
Hi. Samaritans used to be OK back in about 2006 but they have gone badly downhill. There is an occasional human being on the line but they are like Hen's teeth. Most, I'm sorry to say, are vegetables and robots. No compassion or empathy. The organisation is a mess. Their head office is a joke. For example compare with the Red Cross support line and CALM. Red Cross now have a questionnaire after the call where you can rate the call. That highlights the problem with Samaritans. There's no accountability. That is a breeding ground for predators and a few times I've got the impression that that is exactly what I'm talking to. It eventually dawned on me the seriousness of this. What if I was literally suicidal ? What about other suicidal people phoning the line ?! I felt a sense of responsibility and very strongly challenged a number of volunteers to contact head office and get things sorted out. If they tried I don't know but its got worse if anything. I parted ways with Samaritans after talking to them about an, admittedly disturbing (but that's why I was phoning !) revelation from my past that had suddenly come up and I needed to talk. The next day to my horror they'd barred me with a message about "concerns about the content of the calls". Enough to send someone in a worse state than me over the edge.There are better organisations out there but the whole mental health field is a mess. Volunteers need to be psychologically profiled and screened for personality disorders (for example showing them video of someone crying and measuring their reactions) before they are put anywhere near some of the most vulnerable people in our society.There need to be a lot of complaints made to the Charities Commission.
If your in need of help don’t waste your time you’ll feel worse, after me attempting to open up and seek some kind of help. I Patiently waited for someone to answer After hanging up a few times previously due to the fear of actually reaching out to someone and seeking help!Finally plucking up the courage to stay on line, someone answered. I was doing my best to express my troubles the lady said a few word and then the line went silent and I was hung up on. Thankfully I wasn’t at the point of pure desperation, I just wanted to talk. The lack of support would have definitely had a bigger impact on me. I just don’t get it why sign up to help and then treat individuals that are clearly in need so poorly, for many people you are there last resort it takes a lot to even make that first step and reach out for help trust me I know! Thankfully for me I’ve taken it in good spirits, it’s just confirmed for me that if you really want help you have to help yourself because no1 really cares, no1! Not even the payed charities that promote there available to support do.SHOCKED and in Disbelief I feel sorry for those that reach out to you as there last resort, because believe me your lack of basic care and support would finish lives not save them.
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