saxtons.co.uk

4.6
4.6 Based on 81 reviews

...

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Maggie Donnellan
Very poor after sales care

Very poor after sales care. Within a short time of purchase the vehicle showed faulty peeling paintwork which was identified, by a BMW dealer where we took it to be repaired, as the result of a previous repair which we had not been informed of. Saxtons refused to admit any knowledge of this previous repair or acknowledge any responsibility to put right the damage, despite the fact that we were within the 6 month legal limit to register our dissatisfaction with the car’s condition, instead implying that it was a result of something we had done. They also only provided any paperwork for the sale and the vehicle after a request from us. Fancy cars, good sales patter but, in our view, disappointing and unsatisfactory after sales service. Obviously I would never go back again.

1
Date of experience: Jan 18, 2026

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