Subject: Shockingly Poor Customer Service at Selco Store ArdwickI am writing to express my extreme disappointment with the customer service I received at the Selco Store Ardwick on 21 August. My experience was shockingly unprofessional and frankly, quite disturbing.Firstly, upon politely calling over a female staff member (after saying "excuse me"), her immediate response was a loud and exasperated "oh my god." I find this attitude completely unacceptable for someone in a customer-facing role. It suggests a profound lack of respect for customers and a questionable understanding of basic customer service principles.Secondly, I was subjected to unsettling behavior from a bald, short male staff member. This individual spent an extended period staring directly at me with a smirk. When it became clear that I was uncomfortable with this behavior, he appeared to find it amusing. This is not only unprofessional but also deeply inappropriate and created a hostile environment.Overall, my visit to Selco Store Ardwick was ruined by the appalling behavior of these staff members. I expect much better from a reputable company like Selco. I urge management to address these issues immediately to prevent other customers from experiencing similar treatment. I will seriously reconsider shopping at Selco in the future if these issues are not resolved.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Selco Builders Warehouse, we’ve got stacks of stock from top trusted brands, all at exclusive, low trade prices. If you’ve been looking for building materials and timber supplies for your latest project, we’ve got it at Selco.
Our branches are open 7 days a week, with all the products you’d expect from your local builders’ merchant or timber merchant. Whether you’re a builder, carpenter, electrician, plumber, decorator, landscaper or business of any kind, you’re in good hands - we’ve been serving the tradespeople of the nation since 1895 and have grown our network to 75 branches and counting.
As well as thousands of products lining our shelves, we’ve got a free Click & Collect service so you can pick up your goods at a time that suits you, or you can have them sent straight to site with our free Click & Deliver service.
In each of our branches you’ll find a range of trade services designed to make your job easier, including paint mixing, brick matching, sheet material cutting and free kitchen designing – we’ve even got in-branch cafes for you to grab a builder’s brew and a bacon sandwich before the day ahead. And don’t forget about our Special Orders service – if we don’t currently stock a product you’re looking for, we can usually source it for you. Our friendly team are always on hand to help you with anything you need to make your visit a positive one!
So, pop into your local branch and speak to one of our colleagues about signing up for a Trade Card today or apply for one online through our website. Selco, it’s where the Trade go! See more
