I have discovered that the polo shirt has a fault with the stitching.The Consumer Rights Act 2015 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. Any returns policy that says I have to cover the cost of returning items must only relate to the situation where I change my mind about the item ordered and not where there is a problem with the item. I should not lose out financially as a result of your breach of contract and accordingly all costs of returning the item should be met by you. I also require you to confirm whether you will arrange for the item to be collected or will reimburse me for the cost of returning it. This company is very poor as you cannot speak to anyone - never again and I will see you in the small claims court.I look forward to hearing from you.
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