I purchased gold three days ago, and the website indicated that I would receive it within 8-12 hours. After waiting for 24 hours, I reached out and was informed they were addressing the issue. At the 30-hour mark, they mentioned they would follow up on my order but never did. I requested a different provider that might prioritize customer support, considering I spend a significant amount on this service regularly. A new representative contacted me, but I received the same response. Now, on day three, I still have not received anything. I asked for a refund, but I have yet to receive any reply. My experiences with this service have been consistently negative over the past few months. I'm unsure if there's been a change in management, but I am extremely dissatisfied. Update: They are refusing to refund my money. I strongly advise against using this website.
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