I ordered two bras May 14. Wasn't told one of them was on backorder until *after* I bought it. It said backordered until May 24. Not terrible so it was fine. Flash forward to June 7 and it's still not shipped. My first bra came and doesn't fit so I need to ship it back. But return shipping isn't free (seriously? Most bra sites should and do offer free returns) so I might have to pay return shipping twice if the other one doesn't fit either. The return window will likely be closed by the time the other one comes so I can't just wait. I decided to reach out to customer service to see what they say. Not only did they have NO idea when I would get my bra, but also their only solution was to cancel it. Why are they selling a bra that isn't in stock and apparently won't be anytime soon in the first place? Customer service was completely unapologetic, unfriendly, and made no attempts at coming up with a good solution. Just, "we can cancel". I still want the bra?! Otherwise I wouldn't have ordered it.
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