subaru.com

Junk, Terrible, Unsafe Cars!

Junk cars. Junk dealerships. Junk Corporation.I am reaching out to convey my serious concerns and frustrations regarding the ongoing safety problems with my 2025 Subaru Outback Wilderness. It is critical to highlight these issues, as they not only jeopardize my family’s safety but also indicate alarming lapses in quality control and customer service.When I purchased this vehicle, I anticipated quality, reliability, and the esteemed reputation of the Subaru brand. However, within just five months, I have encountered over 36 distinct issues, many of which pose considerable safety threats. To make matters worse, I have been stranded across the country for the last four months while my car remained in the shop for a total of 120 consecutive days. Despite five repair attempts during this time, the core problems with the vehicle remain unaddressed. I have literally had my car in my possession for 1 of 5 months of ownership.Safety Concerns:Several issues I have experienced directly impact vehicle safety and performance. These include: Gas Leaks During Refueling: Fuel leaks from the tank during filling, creating a serious fire hazard. Malfunctions in Key Driver-Assistance Systems: Problems with the Eyesight sensors, Blind Spot Monitoring, Lane Departure Warning, Lane Keep Assist, and Forward Collision Warning have compromised the safety features essential for safe driving. Airbag and Seatbelt Failures: Malfunctions in the airbag system and seatbelt warnings greatly reduce safety during potential accidents. Reverse Automatic Braking System Failures: This safety feature has malfunctioned multiple times, posing dangers while reversing. Sensor Malfunctions: Issues with various sensors, including obstacle detection and the Reverse Camera, have intermittently engaged or failed, further endangering safe operation.Mechanical and Manufacturing Issues:Beyond safety concerns, numerous mechanical defects raise serious alarms about the vehicle's quality: Gas/Fuel Damage to Exterior Panels: The car's exterior has suffered damage due to leaking fuel. Transmission and Differential Problems: Malfunctions in the differentials and transmission have rendered the vehicle unstable and unpredictable on the road. Rattling Noises: I have experienced unsettling rattles, clunks, and knocks during braking, reversing, and turning, indicating potential issues with the suspension, brakes, or chassis. HVAC and Radio Failures: Both the HVAC and sound systems have completely malfunctioned, adversely affecting the driving experience and underscoring poor quality control. Defective Parts: Continued issues with wheel bearings, brake pulsation, and premature tire wear signal deeper problems, such as misalignments or suspension issues.Lack of Support and Customer Service:What has been particularly disappointing is the absence of support from Subaru throughout this ordeal. Having been stranded for over four months, I have received little meaningful assistance from customer service. My attempts to communicate have gone unacknowledged, placing my family in a precarious financial and emotional situation. Furthermore, I have gathered over 600 pages of evidence, including communication logs and repair orders, that validate my claims.Throughout this process, I have faced what I believe to be dishonest and unethical practices from both Subaru and the dealerships. On multiple occasions, I have encountered falsified documentation, fraudulent repair records, and a refusal to address critical safety issues. Both the manufacturer and the dealerships all participate in a charade of creating lies and false narrative to protect their moneys as opposed to the safety of the consumer. This troubling lack of transparency and disregard for customer welfare is unacceptable.My experience with this vehicle has been nothing short of a nightmare. The persistent issues, coupled with Subaru’s inadequate response over the past three months, highlight an urgent need for improvements in both quality control and customer support.

Date of experience: Jul 24, 2024