Review Time
I bought some crypto in 2021 and was afraid to sell it because of taxes. I sold everything in 2024 and had to do taxes this year. It wasn't easy; I ended up with three different tax software programs, and the 8949 made no sense. The only plus was fewer than 50 transactions, and a big negative was a transfer to a wallet and back to the exchange, which messed up the cost basis. I also discovered that Coinbase Pro had shut down without an API, and only an old CSV file was available.It took me over a month and scores of questions before the 8949 made complete sense. I can account for every one of the 31 transactions listed from 2021 to 2024.What makes the Crypto Tax Calculator stand apart is the ability to print and download all the various combinations of filtered transactions. One thing lacking was the ability to print which transactions belonged to which exchange, which is a useful troubleshooting tool.Need a clean start? It's very easy—just remove the accounts, and everything will be brand new. This is very useful when you want to start afresh. A nice feature is the ability to hide something and see the results. I tried it a few times. It's very nice, but once, no matter what I did, I could not undo it. So I just removed the account, reloaded, and was back in business.I always like backing up my work. This feature was the most useful to me: after loading an API, you can back up the entire transaction history via CSV or PDF. Reading the CSV tells you what's inside the API, which is your transaction history. Once you have that, you could rewrite your CSV in another format. The only downside is you have to reformat it to load it into their system, which is possible.I filed my taxes with H&R Block, and the Turbo Tax txf was useful in generating the 8949. The only downside is that the software kept loading it as a 1099-B and not 8949, which is not CTC's fault.The support was great, especially Gilbert, who never got tired of my avalanche of questions. Gilbert, I want to know why.Finally, I bought another piece of software on Black Friday last year, and it was only because of their generous return policy that I bought it. Even if I downloaded the reports, I could still get a refund, no questions asked (these guys believe in their product). My taxes are filed, and I could still get a refund—I would never do that. The company deserves its compensation for a beautiful piece of software. Thank you, Coinbase, for listing them on your platform.
I used CTC for a few years to help some NFT tax clients. I recently transitioned the clients to someone else, and had some issues with Billing. The customer support, particularly from Ben, helping me solve the issues has been absolutely incredible which is consistent with my experience from when I was using the product as well.
Strange to give a 5 star review when I raised a complaint for an unauthorised auto-renewal when I'd only initially used the service for a week or so on first purchase. As a product, it was excellent but since I wasn't trading (HODL is my motto) I didn't get any real benefit but can see the quality of the offering.So why 5 stars? Their customer service is exceptional and that is a rare thing. Would I use them again? Most definitely if I need the product as it's first class and they genuinely care about the customer experience. Special thanks to my namesake Karl, very helpful, credit to the team
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